Please read our Terms of Use carefully, any changes to the terms will be posted here.

Thank you for visiting our website. The following definition applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice and all Agreements: “Client”, “Customer”, “You”, and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the customer and ourselves.

Information About Us

The Website is operated by A-Look Eyewear Sdn Bhd.

1. General Provisions

1.1 These Terms and condition are applicable to any use of the Website.

1.2 The services provided under the Website are supplied by A-Look Eyewear and its subsidiaries, its ultimate holding company and its
subsidiaries ("Group").

2. Accessing our Website

2.1 We reserve the right to withdraw or amend the service we provide on our Website, at any time and for any reason, without notice to you. We will not be liable for any reason if the Website is unavailable for any period or at any time.

2.2 From time to time, we may restrict access to some parts of our Website to users who have registered with us. You must to complete a registration before you may place an order for any products advertised on the Website.  Your account details can be updated at any time – see “My Account”.

 

3. Reliance on information displayed

3.1 Whilst we strive to ensure that the information provided on the Website is current, accurate and up to date at the date of publication, we cannot make guarantees, conditions, representations or warranties (express or implied) as to the reliability, accuracy or completeness of such information.

3.2 We shall not be liable for any direct, indirect or consequential loss or damage resulting from the use of or any action taken in reliance on any information appearing on the Website. This does not affect our liability for death or personal injury arising from our negligence, nor for fraud or misrepresentation as to a fundamental matter or other liability that cannot by law be excluded.

 

4. Formation of a Contract

4.1 No contract is formed between you and us until the product(s) is shipped to your delivery address. The details on this site and the terms and condition do not constitute an offer or sale but rather an invitation to treat.

4.2 Order confirmations do not constitute the acceptance of your order, it acts as an acknowledgement of your order. An order is considered accepted by us once we have shipped your orders.

 

5. Display of items on website

5.1 While we do our best to describe and display every Item as accurately as possible, you should be aware that the color and appearance of the Item appearing on your computer monitor or any other display might differ from the actual color and appearance of the Item. The suppliers provide all product information and any misinformation will be directed back to the suppliers.

5.2 All Product descriptions, information and content posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising. Product image as seen on the Website may slightly differ from the actual.

6. Ordering items online

    You must complete a registration before you may place an order for the first time for any products advertised on the Website. When entering you details, you declare that the information is accurate and true. You are required to keep your information up to date and shall not abuse our Site by creating multiple user accounts.

    7. Pricing & Payment
      7.1 Accepted Payment Currency

      We accept payments in Malaysia Ringgit only by Credit Card, Debit Card and Bank Transfer.

      7.2 Custom Charges

      Any custom charges associated with any online orders are to be paid by the customer directly to the customs.

      7.3 Errors on Product Pricing or Description

      On the event of any appearance of error in the price of any Products, which you have ordered, we will inform you of this promptly and give you the option of reordering at the correct price or cancelling it. If you are unreachable, we will treat the Order as cancelled. If you cancel your Order before the item(s) is shipped and you have already paid for your Order, you will receive a full refund to your original purchase method.

      7.4 SST (Sales & Service Tax)

      Price are inclusive of SST where applicable. Delivery may be subjected to SST and will reflect in the total order amount.

      7.5 Card Information

      We encrypt your credit or debit card to ensure you have a safe purchasing experience. By clicking purchase you are authorizing the payment and confirming that the card is yours. Your card will be debited once we have sent you the order confirmation. If your card issuer refuses to authorize your purchase payment, we shall not be liable for any delays and non-delivery.

      7.6 You can pay by all the payment methods listed on our Site or by store credit, E-gift cards if applicable.

      7.7 Promotion code must be entered in the online check out page and is limited to one promotion code in one cart unless specified.

      8. Cancelling of Order

        8.1 We reserve the right to remove or edit any products, materials or contents on this Site at any time. We do our best to process all orders but there may be rare circumstances wherein, we may need to cancel an order after we have sent you an order conformation, which we reserve the right to do at our sole discretion at any time.

        8.2 If your payment was already made before we cancel your order, the payments amounts will be fully refunded to you to your original purchase method.

        8.3 We will not be liable for any issue arising from our withdrawal of products, and/or editing or removing any contents or materials on this Site or for cancelling an order.

        8.4 If you wish to cancel your order after placing them on the Site, contact our Customer Service Team within 15 minutes from the time of your purchase. We will not be able to assist you after the 15 minutes time frame, but you may initiate a return request once your order has arrived.  

        9. Shipping Information
          Your waiting time for delivery depends on your lens type. Some items including multifocal, RGP, and astigmatism/toric may take longer to ship and subject to availability from the manufacturer. Once we have your contact lenses, they will be shipped within 1-2 business days and will arrive within the ETA provided by your chosen shipping method.

          Orders within West Malaysia takes 2-5 business days for delivery.
          International Delivery Times: 14-21 Business Days

          Shipping Times for prescription glasses

          Depending on the intricacy of your prescription and lens type, production times for prescription lens can vary from 2-9 business days. Once your frame and lenses are ready, they will be shipped to you by your chosen shipping method within the ETA provided.

          Shipping times for Non-prescription sunglasses and frames:

          Non-prescription sunglasses and frames will be shipped within 1-2 business days and will arrive within the ETA provided by your chosen shipping method.

          International shipping fees depends on the location of your delivery address.

          For more details visit Shipping Information.
           
          10. Return policy
            Glasses & Sunglasses: We offer 7 Day Glasses and Sunglasses Return Policy: If you are not satisfied with your glasses and sunglasses, simply contact our Customer Service Team and they will assist you in for an exchange or refund in online store credits within 14 days of delivery.

            *Please note that returns are NOT applicable for prescription glasses.
            • We only offer returns for items purchased online and delivered in Malaysia.
            • Glasses and sunglasses must be in brand new condition and returned in their original packaging.
            • You are responsible for the delivery charges for return. Refund for store credit will not be processed until the return has arrived at our warehouse and inspected for quality.
            • Domestic Orders Only.
            Contact Lenses: Your happiness is our upmost concern, so if you think that your contact lenses are less than perfect we accept returns for contact lenses within 7 days from the order delivery date. Contact lenses must be unopened, unused, and unmarked.

            Please note that custom-made orders are final sale and cannot be return or exchanged.

            Please note that only domestic orders are eligible for return & exchange. 

            Exchange or return glasses and/or sunglasses:

            Simply contact our Customer Service Team within 7 days of delivery to initiate a return request. Once you have printed the shipping label please place your returning items in the original packaging or another sturdy box to avoid damage to the items. Make sure the shipping label is clearly visible and remember to send us your tracking number for the package.  

            Exchange or return contact lenses:

            Simply contact our Customer Service Team within 7 days of delivery to initiate a return request. Once you have printed the shipping label please place your returning items in the original packaging or another sturdy box to avoid damage to the items. Make sure the shipping label is clearly visible and remember to send us your tracking number for the package.  

            Refund Information:

            After initiating your return request with our Customer Service your applicable online store credit will be send to you after the return has finished processing at our warehouse. We will notify you by email when the refund is completed.

            11. Privacy and information about you and your visits to our Website

              We collect and store information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you guarantee that all personal information provided by you is accurate. Please read our Privacy Policy carefully.

              12. Intellectual Property Rights Policy
                12.1 We are the owner of all intellectual property rights in our Website and in the contents published on it. Those works are protected by copyright and trademark laws in Malaysia and globally. All such rights are reserved.

                12.1 You may not infringe any of the intellectual property rights associated with the design, manufacture , branding and packaging of any products advertised on the Website nor introduce any modifications to the products supplied by the Group unless you have written permission from us or our licencors.

                12.2 Use of the Website does not constitute a license to use in any way, any of the registered or unregistered Trademarks owned by, or licensed to, the Group, including but not limited to the words and logos “A-Look” and any of the brands advertised on the Website.

                13. Rules for use of content

                  Commercially exploiting any content obtained from the Website without the express written permission of A-Look is prohibited. and must abide by the trademark, copyright and other proprietary restrictions and licenses displayed on the Website.

                  14. Changes to the Website

                    The Company reserves the right to make changes to the Website, policies and these Terms of Use from time to time for any reasons. You will be subject to the Terms of Use in place at the time that you use the Website. You should check the Website periodically to review the then current Terms of Use.

                    15. Disclaimers and Limitation of Liability
                      15.1 The Company will not be liable to you or any person for any loss or damage of any kind as a result of the unauthorized use of the Website and the use of any information contained within it.

                      15.2 By using this Website, you consent to these Terms & Condition and disclaimers, as defined by The Company. The Company reserves the right to change these Terms of Use and disclaimers and will publish a notice on the Website when that occurs.

                      15.3 The Group does not limit or restrict its liability for fraudulent misrepresentation or death, or personal injury should it arise from the negligence of A-Look, its directors, employees, affiliates, or other representatives or for any liability that cannot by law be excluded.

                      15.4 The Group will use their reasonable power to ensure that the Website is fully operational. Due to the nature of the Internet, the Group cannot guarantee that the Website will be free from delays, interruptions or errors.