Table of Contents

1. Definitions and Interpretation

In this Agreement unless the context otherwise requires, the following expressions shall have the following meanings:

    1. “A-Look”, “us”, “we” and “our” means A-Look Group of Companies, No. 3, Jalan Shamelin Niaga 1, Shamelin Heights Business Park, Taman Shamelin Perkasa, 56100 Kuala Lumpur.
    2. “You” and “Your” refers to the user using our website.
    3. “Account” means your personal account created by you in order to purchase any product on our website.
    4. “Buyer” means individuals who purchased items on our website.
    5. “Item” means any product or service made available for sale via a website, outlet.
    6. “Order” means orders submitted by you on our website regarding the purchase of our product.
    7. “Working days” means the number of days required to process your request or order.
    8. “Website” means our website https://a-look.com.my;
    9. “Outlet” means our physical outlets;

2. General

PLEASE READ THE TERMS AND CONDITIONS OF USE DELIBERATELY BEFORE USING OUR WEBSITE AND SERVICES. We maintain the website as a service to our customers and by using the website you hereby agreeing to comply with and be bound by the following terms and conditions.

Please read the terms and conditions periodically. As, A-Look reserves the right to modify the terms and conditions at any time, and such changes will be effective immediately upon being posted on the site.

You may not assign or transfer your rights and/or obligations under these Terms or any Agreement into which these Terms are incorporated. No person other than A-Look or a Buyer shall have any rights to enforce any of these Terms or any Agreement into which these Terms are incorporated. These terms shall be governed in accordance with Malaysian law.

The terms and condition and other information available on this Site do not constitute an offer for sale but only an invitation to treat. A contract shall only be formed after we have shipped the Products to your delivery address specified in the order confirmation.

3. Item on Website

A-Look reserves the right at any time to make changes to this site, including prices, products, deals, discount and services offered on this site.

While effort is taken to describe and display every item as accurately as possible, please be aware that the colour and appearance of items displayed on your device may differ from the actual colour and appearance of item.

All product descriptions, information and materials posted on this site are provided ‘as is’ and without warranties expressed or implied.

4. Online Order

All purchases placed via this site will be subject to acceptance of these terms and conditions.

Once an order has been placed, we will send you an order confirmation that sets out the final order details. An order acknowledgment email detailing the products ordered will be sent to you when we process your order. This email is merely a confirmation that we have received your order and does not constitute acceptance of your order.

Acceptance of your order and the completion of the contract between you and A-Look will take place when we dispatch the products ordered.

The promotion code must be entered in the online checkout page and is limited to one promotion code in one cart unless specified.

To place an Online Order, you must register by creating an account on A-Look’s website/application. You must only submit the information that is true and accurate. Please keep your information up-to-date by informing us of any changes by using relevant sections of the site. You shall not misuse the site by creating multiple user accounts.

5. Refusal of Order

We reserve the right to withdraw any products from this site at any time and/or remove or edit any material or content on this site. We will make our best efforts to process all orders but there may be exceptional circumstances wherein, we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our discretion.

If we cancel your order and you have already made the payment, the payment will be fully refunded to you.

We will not be liable to you or any other third party for withdrawing any product from this site, whether it has been sold or not, for removing or editing any materials or contents on this site, or for refusing to process or accept an order.

6. Transactions

All prices provided on the site are in Malaysian Ringgit.

Payment is accepted in Malaysian Ringgit only, in credit or debit card or online banking. Other forms of payment may be accepted from time to time, this will be indicated on the site.

For payment of items on-site, upon authorization of the payment and by clicking “Order Now”, you confirm that the credit or debit card used is yours or that you have been specifically authorized by the owner of the credit or debit card to use it.

All credit or debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your credit or debit card refuses to authorize payment to A-Look, we will not be responsible or liable for any delay or non-delivery.

A-Look integrates with banks and third-party payment gateway system to enable online transactions on the site. If you wish to purchase any product on the site, you may be asked to supply information relevant to your credit or debit card, such as the cardholder’s name, card’s number, and the expiration date of your credit or debit card. By giving this information, you have granted A-Look the right to provide such information to third parties for the purpose of completing the transactions initiated by you.

In the event that we are unable to fulfill your order, we will inform you and provide you with a refund, if you have already paid for the items.

If an error in the price of any items is discovered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling your order. If we are unable to contact you, we will treat the order as canceled.

Only applicable on orders ship to overseas, custom charges associated with any online orders are to be paid by the customer directly to the customs.

7. Declaration

  • Yes, I have a valid prescription for contact lenses
  • You are 21 years old and above and have a valid prescription for your contact lenses and prescribed by an Optometrist within the last 1year. With your order, you are confirming the following.
  • The Ordered Contact Lenses with https://a-look.com.my is from a valid prescription by your Optometrist or Eye Doctor
  • If you do need a prescription from our Optometrist please book an appointment or chat consultation with our Optometrist at A-LOOK Eyewear.
  • You agree to take full responsibility for your ordered contact lenses, your eye health and you are above 21 years of age.
  • You have been taught by my Optometrist how to wear and take care of contact lenses and have reordered contact lenses without any previous or current complaints or complications.
  • You have visited an Optometrist or an Eye Doctor within the last 12 months and had them examined your eyes and no complication was found by and/or while wearing the ordered contact lenses or using the contact lens solution.
  • In case of any eye complication. For example, feeling uncomfortable, red-eye, blurring, double vision, haloes, photophobia, pain, discharge, and any other unnatural symptoms while wearing the ordered contact lenses, you would immediately remove the contact lenses and visit your Optometrist or Eye Doctor.
  • By ordering, you have agreed to have read, and accepted our terms and conditions stated on our website and our invoices.
  • A-LOOK Eyewear & https://a-look.com.my is not held responsible for any complications, complaints, or other problems arising from the misuse, and abuse of the ordered contact lenses and we cannot be sued in any form.
  • If your delivery by https://a-look.com.my has been opened when you receive the ordered contact lenses, please immediately inform us within 24hours by email/phone, or else we would not replace it and we would not be liable for it.

We shall not be liable for any loss, damages, injury, and/or death as a result therefrom or the failure therefrom. You will be solely liable and responsible for your own action under these circumstances.

8. Delivery

The delivery fee is charged separately. Any additional charges are clearly stated when you check out your shopping cart.

Your waiting time for delivery depends on your contact lens type. Some items including multifocal and astigmatism/toric may take longer to ship and subject to availability from the manufacturer. Once we have your contact lenses, they will be shipped within 1-2 business days and will arrive within the estimated time of arrival (ETA) provided by your chosen shipping method.

As for prescription glasses depending on the intricacy of your prescription and lens type, production times for prescription lens can vary from 2-9 business days. Once your frame and lenses are ready, they will be shipped to you by your chosen shipping method within the ETA provided.

Shipping times for Non-prescription sunglasses and frames

Non-prescription sunglasses and frames will be shipped within 1-2 business days and will arrive within the ETA provided by your chosen shipping method.

We aim to deliver the product(s) to you at the place of delivery requested by you in your order and according to the delivery time indicated by us, at the time of your order checkout.

The delivery time frame stated on the site is solely for reference and commences from the date of dispatch. We have the right to advise you on the feasible delivery date based on the order’s requirement(s).

A-Look reserves the right to choose the means and carrier to deliver the order. Our office hours for shipping are from 8.30 am to 5.30 pm, Monday to Friday.

A-Look shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in a refund of shipment cost. However, we will make reasonable efforts to assist you with respect to such delays in a timely manner.

All risk of loss and damage of products shall be passed to the buyer once the package is shipped from A-Look’s warehouse.

Your order may take a longer time to process in the event of insufficient stock or where customization is required.

A-Look will not be responsible for any delays caused by the destination customs clearance process with orders getting ship overseas. If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to customs.

Upon delivery of the product, you may be required to sign for the delivery. You may contact the A-Look Customer service team at +6012-2237345 or via sending an email at alookec@a-look.com.my in case of any faults, defects or damage. You shall be able to provide the documents delivered with the product, upon request.

There may be a possibility that delivery to certain locations is not possible. In such an event, we will inform you at once via the contact details that you have provided to arrange an alternative delivery address or cancellation of the order. We will not refund or exchange products that has been shipped to an inaccurate address as a result of missing details and may incur additional shipment cost to your purchased products.

In the event there is a conflict of total cart size which entitle free shipping, the value on website shall prevail.

9. Exchange and Return

Customer must inform A-Look within 14 calendar days after delivery if the items received are incorrect, damaged or defective. The returned online purchases must be received by A-Look no later than 14 calendar days from the date items are received by buyer.

  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer.

All Orders must meet the conditions in our Return policy.

The returned item must be in new condition and returned in the original packaging along with all accessories including manuals, boxes, cards, pouches and free gifts, if any item is purchased as part of a set or multi-item pack, it must be returned as a whole set.

If the order is eligible for return, customer will be eligible for an exchange or store credit refund subject to the reason of return. May return the product via mailing the product back to our Headquarters at:

Contact Us: alookec@a-look.com.my

No. 3, Jalan Shamelin Niaga 1,
Shamelin Heights Business Park,
Taman Shamelin Perkasa,
56100 Kuala Lumpur.
Attn : E-Commerce Team
Tel : 03-9281 9998

Upon receipt of product, we will examine it and you will be advised on the status of the replacement or refund (if any) via email as soon as practicable.

A-Look may at its discretion refuse to process a replacement or exchange an order and may offer a refund as a substitute remedy.

In the event the product returned is not damaged or defective, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable carriage costs.

10. Intellectual Property

All Intellectual Property Rights and all other materials contained on this website remain the property of A-Look or its content suppliers and are protected by copyright laws and treaties around the world.

‘Intellectual Property Rights’ refer to patents, database rights, copyright, design rights, Trademarks, and other similar rights, together with the right to apply for the protection of any such rights.

All content on the site, including the website design, text, graphics, the system, and all software compilations underlying source code, software, and all other material on this site are copyright of A-Look.

Permission is granted to electronically copy and print in hardcopy portions of this website for the sole purpose of placing an order with A-Look or using this site as a shopping resource. Any other use of the materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written consent of A-Look is strictly prohibited.

11. Limitation of Liability

Save to the extent required by law, A-Look shall not be liable for any inaccuracy, error, misdescription, or omission in any description of an item listed on the site.

A-Look does not accept any liability for any indirect loss, consequential loss, loss of data, loss of income or profit, or loss claims of third parties arising out of the use of the site for any products or services purchased from A-Look.

In no event shall A-Look or any of its respective employees, suppliers, directors, or agents be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use the site.

The sole and exclusive remedy for dissatisfaction with any portion of this site or services provided in this site or with any of these terms is to discontinue using this site/service.

A-Look will use their reasonable power to ensure that the Website is fully operational. Due to the nature of the Internet, A-Look cannot guarantee that the Website will be free from delays, interruptions, or errors.

12. Indemnifications and Defence of A-Look

As a condition of the use of the site, you agree to defend, indemnify and hold harmless A-Look, and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations or inquiries, claims, suits, damages, costs and expenses or any other costs arising from or relating to the acts or errors by the users of the content and services provided on the site.

13. Disclaimers of Warranties

A-Look will endeavour to ensure your access and use of the site is safe. However, A-Look cannot and does not represent or warrant that the site or its server will be error free, uninterrupted or free from any unauthorised access.

14. Termination

A-Look reserves the right, without notice and in its sole discretion, to terminate your account or your use of the site, and to block or prevent future access to the site if you violate any of these Terms & Conditions.

Upon such termination, your right to use the site will cease immediately. You agree that any termination of your access to the use of the site may be effected without prior notice and that we may immediately deactivate or delete your password and username, and all related information and files associated with it, and/or bar any further access to such information or files.

After such termination, we shall not be liable to you or any third party for your access to the site or to any such information or files, and we shall not be required to make such information or files available to you.

15. Prohibited Uses

When you use this site, you warrant that you will not use the site for any purpose that is unlawful or prohibited by these Terms & Conditions. Conducting fraudulent and illegal activities on the site is prohibited. You are prohibited from tampering or attempting to violate the security of the site, including, without limitation:

  • logging unto a server or an account that you are not authorized to access;
  • posting or transmitting data that are not intended for you;
  • attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization;
  • attempting to interfere with the service to any user, host, or network, including, without limitation, submitting malware to the site, or crashing the server;
  • forging communications on behalf of the site.

16. Third-Party Websites

https://a-look.com.my may contain links to third-party websites that are not owned or controlled by A-Look when you access third-party websites, you do so at your own risk.

A-Look has no control over and assumes no responsibility for the content, accuracy, privacy policies, practices of, or opinions expressed in any third-party websites. In addition, A-Look will not and cannot monitor, verify, censor, or edit the content of any third-party site. It is advisable for the Users to scrutinize the terms and conditions of such websites.

A-Look will not be responsible for any loss or damage suffered by you and arising incurred from dealing with any third party.

17. Others

The failure of either party to exercise, in any respect, any right provided herein shall not be deemed a waiver of rights provided herein.

A-Look shall not be liable for any failure to perform its obligations hereunder, where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.

A-Look holds the right to make use of the information as submitted for internal as well as legal requirements.

If you have any concerns about A-Look or your use of the site, please get in touch with us at https://a-look.com.my